Store Policy
Welcome to our website.
We are happy to welcome you and present our online store policy.
This policy is intended to inform you of our ordering, payment, delivery, returns and customer service procedures.
Please read this information carefully before placing an order on our site.
Orders
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Product Selection: Browse our online catalog and add the products of your choice to your basket.
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Place an Order: When you have finished your selection, click on "Place Order" to finalize your purchase.
You will be directed to the payment page.
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Payment Information: Provide the required payment information securely.
We accept major credit cards and other payment methods specified on our site.
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Order Confirmation: After placing your order, you will receive an order confirmation by e-mail with a summary of your purchase.
Please check your order details and contact us immediately if there is an error.
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Payment :We use secure payment methods to protect your financial information. Your payment will be processed securely and in accordance with our privacy policy.
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Delivery
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Delivery times: Delivery times vary depending on your place of residence and product availability.
You will find detailed information on delivery times at the time of ordering.
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Delivery costs: Delivery costs are calculated according to your delivery address and the weight of the products ordered.
You will see the applicable delivery charges before finalizing your order.
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Delivery Tracking: Once your order has been shipped, you will receive a tracking number to follow the delivery of your package.
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Returns and Refunds
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Returns Policy: We accept returns within 14 days of receiving your order. Returned products must be unused, in their original packaging, with all tags and accessories.
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Return Request: To initiate a return, please contact us to obtain a return number.
Indicate your order number, the product(s) you wish to return, and the reason for the return.
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Return costs: Return costs are the responsibility of the customer, except in the case of a defective product or our error during shipping.
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Refund: Once we have received and inspected the returned products, we will refund the corresponding amount as soon as possible.
The refund will be made to the original method of payment.
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Customer service : If you have additional questions about our Online Store Policy, or require assistance placing an order, please contact us at [contact email address] or by phone at [contact phone number] .
We're here to help and provide you with the best possible online shopping experience.
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We thank you for shopping on our website and we are committed to providing you with quality products and service.